
One of the most important steps in successful crisis management is determining what type of crisis we are dealing with — and choosing the right strategy accordingly.

When we are affected by the situation, it is easy to think that even a negative article or bad news justifies activating our crisis communication systems (if we have them, of course). However, it is worth knowing that, according to a 2023 study, every negative word in a headline increases the readership of a given article by an average of 2.3%. So, understandably, the press and readers will always be more interested in a headline that presents a situation in a negative light.

Within the framework of our mini-campaign 25 years, 25 stories, we recall the decisive campaigns of two and a half decades of FleishmanHillard - Budapest - solutions that were not only effective, but also showed something new professionally. These include our campaign “Work cannot wait” implemented in 2017 for the OTP Health Fund.

One of the tasks of our 25 years of professional heritage is far from ordinary: a project where communication not only informed, but also re-established a link between the city and the Danube.

When employees feel they are the last to know, they start looking for the exit. In our latest study, 61 % of people thinking about changing jobs said poor internal communication was a leading factor. At the same time, only 23 % of the global workforce is engaged at work, while the productivity drag from disengagement costs a typical S&P 500 company up to US $355 million every year.

If the text is alive, it affects you, it captivates you. If it creates a world, like Árpád Göncz did in The Lord of the Rings. If you want to read it again, underline it, note down one of its masterfully striking sentences, like in Zoltán Pék's translation of Moon Palace (Paul Auster), for example. Or if it is so brilliant that it surpasses even the original, like Mici Mackó by Karinthy.