
A creative, a marketer and a corporate communications professional walk into a café. This is not a joke — it’s an event. At a joint workshop hosted by FleishmanHillard and Kreatív magazine, leading experts of the industry reflected together on one of the most influential yet frequently misunderstood components of communication success: the insight.

The digital communication landscape is constantly changing: content production is accelerating, while trust in information is declining. In this challenging environment, brands must understand how to speak authentically, build connections and earn long-term trust. Péter Szatmári, Professional Director at FleishmanHillard, addressed these questions in his presentation at the joint workshop of Kreatív and FleishmanHillard Budapest titled “Compass, Not Magic – Why Insight Is the Real Key to Communication Success.”

Within the framework of our mini-campaign 25 years, 25 stories, we recall the decisive campaigns of two and a half decades of FleishmanHillard - Budapest - solutions that were not only effective, but also showed something new professionally. These include our campaign “Work cannot wait” implemented in 2017 for the OTP Health Fund.

One of the tasks of our 25 years of professional heritage is far from ordinary: a project where communication not only informed, but also re-established a link between the city and the Danube.

The sudden departure of SAP Hungary’s managing director, and the scandal that unfolded around it, once again highlighted that crisis management requires more than quick reaction. Thoughtful, well-structured and consistent communication plays an equally critical role. Without it, a company’s reputation can suffer long-term damage. This case also shows that ambiguity and vague wording often cause greater harm than the initial crisis itself. The aim of this article is not to detail the events at the company or to speculate, but to illustrate the challenges of managing a crisis rooted in organisational culture and structure.

Learn how to handle crises professionally. Customized crisis communication training for companies – with simulated exercises and proven effectiveness. Because crises will come. The question is whether your company will sink or ride them out.