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Crisis Chaos II – Where Do We Begin?

One of the most important steps in successful crisis management is determining what type of crisis we are dealing with — and choosing the right strategy accordingly.

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Crisis Chaos I. - What causes a crisis?

When we are affected by the situation, it is easy to think that even a negative article or bad news justifies activating our crisis communication systems (if we have them, of course). However, it is worth knowing that, according to a 2023 study, every negative word in a headline increases the readership of a given article by an average of 2.3%. So, understandably, the press and readers will always be more interested in a headline that presents a situation in a negative light.

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FH25 - OTP Self-Care Index

In the next part of our 25 Years 25 Stories campaign, you can read about the OTP Self-Care Index. When long-term storytelling can meaningfully support brand positioning.

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Liszt Ferenc Chamber Orchestra — Do you see the music?

The rebranding of the Orchestra was one of our most complex and unique projects. A new identity for an internationally known band with a 60-year history had to be created in such a way that it would appeal to future audiences and stand out in international competition.

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Ourselves

Silence is Golden? Lessons from the SAP Crisis in an Age of Distrust

The sudden departure of SAP Hungary’s managing director, and the scandal that unfolded around it, once again highlighted that crisis management requires more than quick reaction. Thoughtful, well-structured and consistent communication plays an equally critical role. Without it, a company’s reputation can suffer long-term damage. This case also shows that ambiguity and vague wording often cause greater harm than the initial crisis itself. The aim of this article is not to detail the events at the company or to speculate, but to illustrate the challenges of managing a crisis rooted in organisational culture and structure.

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A crisis reveals who can surf – which is why you need crisis communication training

Learn how to handle crises professionally. Customized crisis communication training for companies – with simulated exercises and proven effectiveness. Because crises will come. The question is whether your company will sink or ride them out.

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Professional resources