
One of the most important steps in successful crisis management is determining what type of crisis we are dealing with — and choosing the right strategy accordingly.

When we are affected by the situation, it is easy to think that even a negative article or bad news justifies activating our crisis communication systems (if we have them, of course). However, it is worth knowing that, according to a 2023 study, every negative word in a headline increases the readership of a given article by an average of 2.3%. So, understandably, the press and readers will always be more interested in a headline that presents a situation in a negative light.

In our 25 years, 25 stories mini-campaign, we recall solutions from the past two and a half decades of FleishmanHillard Budapest that were not only successful, but also provided characterful, memorable answers to a business challenge. For us, this is also the case with Deloitte Hungary. In this collaboration, it is particularly evident that the value of communication often lies not in a single spectacular moment, but in a consistent, strategic presence and gradual construction. Issue management and journalistic communication go hand in hand here: it is not only important what we say, but also how, when and on what relational capital we do it.

In the next part of our 25 Years 25 Campaign campaign, we look back to the beginning of 2024, when, on behalf of Borsodi Brewery, we supported the launch of Coors by planning and organizing a truly memorable event. The task was not simply to communicate the entry of a new beer to the market, but to create a real brand experience, as we had to support the launch of one of the most recognizable brands in the world. With Borsodi Brewery, we wanted a launch event that is special, spectacular, and brings back everything that makes Coors different. This is what we built the concept of “Experience the Coors-Chill”. Where journalists can not only taste, but also experience the brand.

The sudden departure of SAP Hungary’s managing director, and the scandal that unfolded around it, once again highlighted that crisis management requires more than quick reaction. Thoughtful, well-structured and consistent communication plays an equally critical role. Without it, a company’s reputation can suffer long-term damage. This case also shows that ambiguity and vague wording often cause greater harm than the initial crisis itself. The aim of this article is not to detail the events at the company or to speculate, but to illustrate the challenges of managing a crisis rooted in organisational culture and structure.

Learn how to handle crises professionally. Customized crisis communication training for companies – with simulated exercises and proven effectiveness. Because crises will come. The question is whether your company will sink or ride them out.